We worked hard to resolve the problems so you can get VMware Fusion 3 now. Thanks again for your patience and ongoing support Your VMware account has been updated with your new VMware Fusion 3 licenses and e-mail notifications are being sent out this evening to retrieve your VMware Fusion 3 licenses.
If you have an active Site Support contract (purchased 12 months ago or less), you receive a free downloadable VMware Fusion 3 upgrade for your covered licenses. My business bought VMware Fusion 2 with the Site Support, when do I get the upgrade?
You can retrieve your VMware Fusion 3 licenses from the VMware License Portal. Your VMware accounts have been updated with your new VMware Fusion 3 license and e-mail notifications are being sent out this evening. If you have an active subscription only contract (purchased 12 months ago or less), you receive a free downloadable VMware Fusion 3 upgrade. What if I bought VMware Fusion 2 with the 12-month Subscription option? If you are one of these customers, you should be able to retrieve your VMware Fusion 3 upgrade license from the VMware License Portal tomorrow afternoon. We have about 100 more customers left with this problem and we expect to finish those fixes by mid day tomorrow.
We have fixed this issue for most customers that hit this problem and you can go to the VMware License Portal to retrieve your VMware Fusion 3 serial number. I purchased an upgrade but my e-mail didn’t include a VMware Fusion 3 serial number…
Install VMware Fusion 3 and enter your new license key during installation and you’re all set.
We made a number of key changes to resolve the problems around purchasing and upgrading to VMware Fusion 3 and the upgrade portal has been improved to resolve the key issues. The VMware team has been working around the clock to troubleshoot and address the issues you encountered yesterday. Bottom line, we saw even more demand than anticipated and the VMware upgrade portal had problems keeping up with the demand! I want to apologize again for the poor experience many of you had trying to purchase VMware Fusion 3 or a VMware Fusion 3 upgrade yesterday.
Yesterday, I let you know that that we had hit some snags in getting VMware Fusion 3 into your hands.